Should you not be satisfied with your purchased item and plan to return it, then you can find everything you need here for a quick and smooth return process.
Procedure for damaged, incorrectly delivered items or items that do not match the description:
- In this case, please contact us in writing within 30 days of receiving your item by mail at [email protected] and include a photo of the damaged item.
- We will then inform you about the next steps of the return process. This includes, for example, a replacement item or a possible refund.
- Once your written request has been approved, please repackage the merchandise in the original packaging or place it in an alternative suitable packaging for adequate protection in transit.
- Please enclose the goods return bill (pdf) and send the package to:
D-85232 Bergkirchen, Germany
General important notes:
- Please note that gastrotiger GmbH reserves the right to refuse any claim for used or installed items.
- Costs: Refunds will be applied to the original payment method used when placing the order.
- In case of replacement, it is not necessary to place a new order for the goods.
If you have any questions please don´t hesitate to contact us via E-Mail at [email protected].