Help & Support

To find your spare part, simply enter the appliance type, manufacturer or parts or model number you're looking for into the search bar on the home page or use the "Search by device" function.

Once you've found the right item, simply add it to your shopping cart and click the "Checkout" button to place your order. You may view your selected items at any time by clicking on the shopping cart icon.

For a cancellation, please use our contact form.

You will receive an order confirmation e-mail as soon as the order has been placed.

Order as little or as much as you need – you won't find any order minimums here!

You can find an overview of our shipping costs here.

We offer shipping across the EU and Switzerland. Currently, we do not ship outside of these regions.

You can select the delivery service yourself during the checkout process. An overview of which carriers are available in your country can be found under "Delivery & Shipping".

Please note that particularly large or heavy orders can only be sent via a freight carrier.

Picking up your order directly from our warehouse is not possible, as it is a pure fulfillment center not designed for public access.

An overview of which countries we offer express shipping to can be found under "Delivery & Shipping".

The estimated delivery time can be found on the detail page of the respective item. This information is also displayed in the shopping cart.

If you have already placed an order, you will find the estimated delivery time in the order confirmation, next to the respective items.

If you have any questions about delivery times, please use our contact form.

As soon as your shipment has been sent, you will automatically receive an email with a tracking link. You can use this link to track your shipment. Please also check your spam folder.

You can adjust the delivery address during the checkout process. If you wish to have your order delivered to a parcel shop or a packing station, please enter the corresponding address as the delivery address.

Please check the tracking link, which you automatically receive via email after your order has been shipped.

Should there be any problems with the delivery or if you have questions about your shipment, please use our contact form.

Should you have received damaged or defective goods, please use our contact form.

We offer the following payment methods:

• Debit / Credit card (VISA, Mastercard)
• PayPal
• Prepayment via bank transfer

We offer public institutions the option to pay by invoice.

These include, for example:

• Government agencies (federal, state, and local)
• Schools, colleges, and universities
• Ecclesiastical (church) and social institutions
• Research institutes

If you have received a payment reminder despite having paid, please contact [email protected] via email.

If you require a copy of your invoice, please use our contact form.

If you have accidentally paid twice, please send an email to [email protected]. We will check the transaction and refund the overpaid amount immediately.

As a consumer, you will find all information regarding your statutory right of withdrawal in our Right of Withdrawal policy. To exercise your right of withdrawal, a written declaration is required. You can do this in accordance with the instructions in the policy or simply use our return contact form.

Entrepreneurs must report a desired return exclusively via the return contact form.

Pour les consommateurs :
Nous vous accordons un droit de rétractation de 30 jours ouvrables après l'achat.

Pour les entrepreneurs :
Nous offrons à nos clients professionnels un droit de retour de 30 jours ouvrables après l'achat. Veuillez vous assurer que le formulaire de retour dûment rempli est également joint à votre envoi afin de garantir un traitement rapide.

Once we've received the returned items, we will issue a refund to the original payment method.

As soon as a credit note has been issued, the amount will be automatically refunded to the payment method used for the order.

If you have not received a refund or have questions about it, please send an email to [email protected].

If you have received a damaged or defective item, please use our contact form.

We will arrange a free replacement delivery as soon as possible; you do not need to place a new order!

If you have received an incomplete delivery, please check the delivery note first; it may be a partial delivery.

If something is indeed missing, please use our contact form.

Our warranty terms are based on the legal framework established in our General Terms and Conditions. These apply to both consumers and entrepreneurs.

We do not offer any additional guarantee on our products.

Registration is possible via the "Create new account" form.

Alternatively, you can also select the option "Create an account" during the checkout process.

If you have problems logging in, please use our contact form.

You can reset your password using the "Forgot password" function. You will then receive an email with a link that allows you to set a new password yourself.

The username is the email address you used to register.

If you cannot remember which email address you registered with, please use our contact form.

You can change your data at any time under "My Profile" in the menu item "Personal Data".

Please note that corporate customers cannot change their invoice address independently. If you wish to make changes here, please use our contact form.

You can change your password at any time under "My Profile" in the menu item "Personal Data".

Your addresses and payment information can be saved in your account, saving you time on your next purchase.

As a registered customer, you also have the option to save spare parts and devices as favorites, keeping them handy at all times. If available, registered customers can also download exploded views for their devices.

Please use the option "Delete my account", which you can find under "My Profile" in the menu item "Personal Data".

Please note that the deletion of your account happens immediately and cannot be undone. As soon as you delete your account, you will permanently lose access to your account activity and settings.

In the final step of the checkout process, you have the option to enter a voucher code.

We specialize in the procurement and sale of spare parts. As a retailer, we do not offer any repair or installation services ourselves.

With more than 85,000 in-stock items and a database featuring about 1.5 million, you'll be sure to find precisely what you're looking for.

Our product catalogue includes items from over 500 different manufacturers.

To subscribe to the newsletter, please use our registration form.

You will find a link to unsubscribe at the end of every newsletter.

We take the protection of your personal data very seriously by strictly adhering to the rules stipulated by data protection laws. All personal data is transmitted and encrypted. We use the SSL (Secure Sockets Layer) encryption method, which prevents your personal data from being decrypted when transmitted online.

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